Our Process - Applying Engineering Rigor to Legal Operations
Our methodology combines deep operational analysis with disciplined engineering execution. We partner closely with your firm to understand challenges, design bespoke solutions, and implement changes that deliver measurable, lasting impact on efficiency and performance.

Analysis & Discovery
We begin by deeply embedding ourselves within your firm's operations. Through collaborative workshops, stakeholder interviews, and detailed process mapping, we gain a comprehensive understanding of your current workflows, pain points, and strategic objectives.
Our team analyzes existing systems, data flows, and technology stacks to identify key areas for optimization and automation. We focus on quantifying the potential impact of proposed changes, ensuring alignment with your firm's goals.
This phase culminates in a clear definition of the problem space, prioritized opportunities for improvement, and a foundational understanding necessary for designing effective solutions.
Key Activities
- Stakeholder Interviews
- Workflow Mapping
- Process Analysis
- Technology Audit
- Opportunity Identification
- Requirements Definition

Design & Build
Leveraging insights from the discovery phase, our engineers design and architect bespoke solutions tailored to your specific needs. We prioritize robust, scalable, and maintainable systems.
We employ agile development methodologies, working in iterative sprints to build, test, and refine the solution. This allows for flexibility and ensures the final product aligns perfectly with evolving requirements.
Throughout the build phase, we maintain transparent communication, providing regular updates and incorporating feedback to ensure the solution effectively addresses the core operational challenges identified.
Contour's iterative process allowed us to provide feedback early and often, ensuring the final automation tool fit our workflow perfectly. Their technical expertise was evident throughout.

Implement & Scale
Deployment is carefully managed to minimize disruption. We work closely with your team to integrate the new solution seamlessly into your existing environment and workflows.
User adoption is critical for realizing value. We provide comprehensive training and documentation to ensure your team is comfortable and proficient with the new tools and processes.
Our partnership doesn't end at launch. We provide ongoing support and monitoring, analyzing performance data to identify further opportunities for refinement and optimization, ensuring the solution continues to deliver maximum impact.
Key Activities
- Deployment & Integration. Carefully planned rollout and integration with existing systems to ensure a smooth transition.
- Training & Documentation. Comprehensive user training and clear documentation to facilitate adoption and proficiency.
- Ongoing Support & Optimization. Continuous monitoring, support, and data analysis to ensure long-term success and identify further improvements.
Our Guiding Principles - The Foundation of Our Approach
Our commitment to engineering excellence, measurable outcomes, and true partnership informs every step of our process, ensuring we deliver solutions that create lasting value for your firm.
- Precision. We apply meticulous attention to detail and analytical rigor in every analysis, design, and implementation.
- Impact-Driven. Our solutions are designed not just for technical elegance, but for their direct, measurable impact on your firm's efficiency and bottom line.
- Collaboration. We believe the best solutions arise from close partnership, integrating our expertise with your firm's deep operational knowledge.
- Transparency. We maintain open communication throughout the engagement, ensuring you have full visibility into progress and decision-making.
- Discretion. We handle all client information with the utmost confidentiality, building relationships founded on trust.
- Adaptability. While grounded in proven principles, we tailor our approach and solutions to the unique context and challenges of each client.
Ready to unlock new levels of efficiency?
Our offices
- San Francisco
1 Market Street
San Francisco, CA 94105 - New York
55 Hudson Yards
New York, NY 10001